Frequently Asked Questions

Yes, we currently ship to the United States. Shipping availability to other countries may vary and will be shown at checkout.

Estimated delivery time is 7–15 business days, depending on your location and shipping method. Please note that shipping times may vary due to customs clearance, weather conditions, or peak seasons.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order online at any time.

If your order has not yet been shipped, you may request a cancellation or modification by contacting us as soon as possible. Once the order has been shipped, it can no longer be canceled and must follow our return policy.

If your item arrives damaged or defective, please contact us within 7 days of delivery and provide clear photos of the product and packaging. We will arrange a replacement or refund at no additional cost to you.

If you receive an incorrect product, please contact our customer service team. After verification, we will send you the correct item or issue a refund.

We offer a 30-day return policy on eligible items. Returned products must be unused, in original condition, and in original packaging. For full details, please visit our Return & Refund Policy page.

If the return is due to a defective product, damage, or our error, we will cover the return shipping cost. If the return is due to personal reasons (such as ordering the wrong item or changing your mind), the customer is responsible for return shipping.

Yes. All of our products are carefully selected and tested to meet quality and safety standards. We focus on durability, functionality, and everyday usability.

Yes, our kitchen products are made from materials that meet food-contact safety standards unless otherwise stated on the product page.

Some products may include a limited warranty. Warranty details, if applicable, will be listed on the product page.